Delivery Policy
We deliver goods across South Africa via third-party courier companies after full payment is confirmed via Payfast. Delivery lead time is 3–7 working days from order dispatch date, excluding weekends and public holidays.
Delivery cost is automatically calculated and displayed at checkout based on customer’s physical address; customers bear all standard delivery fees unless stated otherwise on promotional activities.
We will send tracking number to customer’s registered email/WhatsApp once parcel is shipped. In case of delivery delay over 30 calendar days caused by our side, customers are eligible for order cancellation and full payment refund.
If parcel is lost or damaged during transit due to courier fault, we arrange reshipment or full refund after official damage/loss proof is provided by logistics provider. Customers must inspect goods upon receipt and report visible damage within 7 calendar days after delivery.
Order Cancellation Policy
Before dispatch: Customers may cancel orders freely via email/WhatsApp before goods are dispatched, full payment will be refunded through original Payfast payment channel without admin charge within 10 working days.
After delivery (7-day cooling-off period): Per South Africa Electronic Communications and Transactions Act, buyers can cancel online orders without any reason within 7 calendar days upon goods receipt, only if products remain unused, intact with original packaging and full accessories complete. For change-of-mind cancellation, customer covers return shipping cost; defective goods return freight shall be borne by our company per CPA law.
Custom-made/personalized finished products cannot be cancelled once production starts, unless manufacturing defects exist.
After the 7-day cooling-off period expires, voluntary order cancellation is not accepted except confirmed quality defects under CPA 6-month warranty rule.
Refund Policy
Defective product refund (CPA mandatory 6-month warranty): Within 6 months from delivery for factory defects, customers can select full refund, free repair or product replacement as per South African Consumer Protection Act; we cover all return courier cost for defective items. Notify us in writing via official email within 7 days once defects are found.
Change-of-mind refund: Only valid within 7-day cooling period with unused intact goods; purchase amount refund excludes original outbound delivery fee, return postage is for customer’s account.
Refund will be processed via original Payfast payment method within 5–10 working days after we receive and inspect returned items successfully; bank arrival time depends on card issuer’s settlement schedule, out of our control.
Refund exclusion: Used, damaged, incomplete-packaged goods after cooling period, hygiene disposable items, customized goods are non-refundable unless proven factory defective.